Support - MetaGuard Pro

Welcome to MetaGuard Pro support. Below you'll find answers to common questions and how to contact us.

Getting Started

How do I use MetaGuard Pro?

Browse: Open the app and browse your photo library
Select: Tap to select one or more photos
Clean: Tap the "Clean" button to remove metadata
Save: Photos are saved back to your library with metadata removed
View Details: Tap on any photo to preview and edit metadata before saving

Can I use MetaGuard Pro offline?

Yes! MetaGuard Pro is 100% offline. All processing happens on your device, not on any server. You can:

Enable Airplane Mode
Use all features normally
Disable Airplane Mode when done

If the app doesn't work in Airplane Mode, that's a bug—please report it.

Frequently Asked Questions (FAQ)

Q: Does MetaGuard Pro upload my photos anywhere?

A: No. All processing is local. Your photos never leave your device. We don't have any servers that receive your data.

Q: What metadata does it remove?

A: GPS location, device model, camera lens info, creation date, and other EXIF/IPTC/XMP metadata. You can see exactly what will be removed before confirming.

Q: Can I edit metadata instead of just removing it?

A: Yes. In the editor, you can tap on any field to modify it (e.g., change GPS location or date) before saving.

Q: Does it overwrite my original photos?

A: No. Original photos are preserved. Cleaned versions are saved as new files in your library.

Q: Can I use it with the Share Extension?

A: Yes! From the Photos app, select images, tap Share, and choose "MetaGuard". Photos are cleaned and saved without opening the app.

Q: How many photos can I clean at once?

A: There's no strict limit, but processing speed depends on your device. Start with batches of 10-20 for best performance.

Q: Is there a free trial or subscription?

A: No. MetaGuard Pro is a one-time purchase with full access to all features immediately.

Q: Do you have a refund policy?

A: Refunds are handled by Apple through the App Store. Visit your Apple ID settings or contact Apple Support to request a refund within 14 days of purchase.

Q: What iOS versions are supported?

A: MetaGuard Pro requires iOS 18.0 or later.

Q: Can I use it on iPad?

A: Yes, MetaGuard Pro works on iPad running iOS/iPadOS 18.0 or later.

Troubleshooting

The app crashes when I open it

Try force-closing the app (swipe up on home screen)
Restart your device
Update to the latest version from the App Store
If it persists, contact support (see below)

Photos won't save after cleaning

Make sure you've granted Photo Library permission:
1. Go to Settings → MetaGuard Pro
2. Tap "Photos"
3. Select "Allow Full Access"
Try cleaning a single photo first
Restart the app

I see a "Permission Denied" message

Open Settings → MetaGuard Pro
Tap "Photos" and enable full access
Return to the app and try again

The app is slow or unresponsive

Close other apps running in the background
Restart your device
Try processing fewer photos at once
If speed issues persist with 1-2 photos, contact support

Contact Us

Email: boping2010@gmail.com

We read every email and respond within 24-48 hours.

What to include in your email:

Your iOS version (Settings → General → About)
Your device model (e.g., iPhone 15, iPad Air)
Clear description of the issue
Steps to reproduce the problem

Feature Requests & Feedback

We love hearing from you! If you have ideas for new features or want to share feedback, email us at boping2010@gmail.com with the subject line [Feature Request] or [Feedback].

Privacy & Security

MetaGuard Pro collects no personal data. See our Privacy Policy for details.

Terms of Use

By using MetaGuard Pro, you agree to:

Use it only for legal purposes
Not reverse-engineer or decompile the app
Not sell or redistribute the app
Accept that the app is provided "as is" without warranties

Credits & Attribution

MetaGuard Pro is built with:

Swift 6 & SwiftUI
Apple's PhotosUI and ImageIO frameworks
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